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TKTURBO Product Return & Refund Policy

Last Updated: Feb 1st, 2025

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At TKTURBO, we stand by the quality of our products and strive to provide the best experience for our customers. However, we understand that returns may be necessary in certain situations. Please review our return policy carefully before making a purchase.

1. Eligibility for Returns

We only accept returns under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged during shipping or has a manufacturer defect, please contact us immediately.

  • Unused & Unopened Items: Returns are accepted if the item is unused, in brand-new condition, and in its original packaging.

🔴 We do NOT accept returns for:

  • Items that have been installed, modified, or used in any way.

  • Custom-made or special-order products.

  • Electrical components (due to the risk of improper installation).

All returns must be approved before being sent back. Unauthorized returns will not be processed.

2. Return Process

Step 1: Contact our support team at contact@tkturbo.com within 7 days of receiving your order.
Step 2: Provide your order number, photos of the product (if damaged), and a reason for the return.
Step 3: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Step 4: Ship the product back to us at the address provided, ensuring it is securely packaged to prevent damage during transit.
Step 5: Upon receiving and inspecting the item, we will process your refund or exchange.

📢 Important Notes:

  • Return shipping costs are the responsibility of the customer if the return is due to an incorrect order or buyer's mistake.

  • If the return is due to our mistake (wrong item shipped, defective product, etc.), we will cover the return shipping costs.

3. Refund Policy

  • Refunds will only be issued after the returned item has been received and inspected.

  • If the return is approved, a full refund (excluding shipping fees) will be issued to your original payment method within 5-10 business days.

  • If the product is found to be used, installed, or not in resellable condition, no refund will be provided.

4. Exchanges

  • We do not offer direct exchanges. If you need a different item, you must return the original purchase (if eligible) and place a new order.

5. Non-Returnable Items

  • The following items cannot be returned under any circumstances:
    ✅ Custom-built or special-order parts
    ✅ Electrical components
    ✅ Items that have been installed or used
    ✅ Clearance or final sale items

6. Changes to the Return Policy

  • TKTURBO reserves the right to update or modify this policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

7. Contact Information

For return inquiries, reach out to us at:

 

📍 Address: 14093 256 St, Maple Ridge, BC V4R 1C9
📧 Email: contact@tkturbo.com
📞 Phone: (778) 938 2265

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Thank you for choosing TKTURBO—where performance meets precision.

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